Refund & Returns Policy

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind Returns

We offer change of mind returns within 30 days of receiving your order.

To be eligible:

• Items must be unused, unworn, and in original condition

• All original packaging, tags, and accessories must be included

• Proof of purchase is required

Change of mind returns are not required under Australian Consumer Law, but we offer them as a courtesy.

Customers are responsible for return shipping costs for change of mind returns.

Faulty, Damaged, or Incorrect Items

If you receive an item that is:

• Faulty or defective

• Damaged during transit

• Incorrect or not as described

Please contact us within 7 days of delivery with:

• Your order number

• A description of the issue

• Clear photos or videos

In these cases, we will cover return shipping costs and offer:

• A replacement

• A repair (where applicable), or

• A full refund

as required under Australian Consumer Law.

Non-Returnable Items

Unless faulty, the following items cannot be returned:

• Gift cards

• Perishable goods

• Personalised or custom-made products

• Items marked as final sale

Refunds

Once your return is received and inspected:

• Approved refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Original shipping fees are non-refundable unless required under Australian Consumer Law

Processing times may vary depending on your payment provider.

How to Request a Return

To request a return or refund, please contact us at:

📧 thomasecommerce@outlook.com

Include your order number and reason for return.
Return instructions will be provided once your request is approved.

Contact Information

For any questions about returns or refunds, contact us at:
📧 thomasecommerce@outlook.com